Hermes review by Chris Culpin

What is wrong with your people? The Post Office my parcel is meant to be delivered to is shut until Tomorrow and there's a big sign outside saying so . . . but I receive on eBay that you have returned it to sender. It has been Posted from the US. It's not your fault or mine the Post Office has shut for a while but why return the Parcel to the sender? Where is your Customer Service? Everything is automated. This is not the first problem I've had with your Company. Previously I've received a Parcel at the Post Office that was not meant for me and so I reseal it, write Return to Sender with their full address clearly visible and Post it at a suitable vendor. You send me the same Parcel again like it's a boomerang. In the end I posted it through Royal Mail since they seem to understand Returns.

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Other comments

  • Parcel Lost. No Updates. No idea why this company is still operating. Zero trust. Zero transparency


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  • I have never come across a more incompetent company in all the years I have had parcels delivered, I agree with many others and you should shut down and let another company take over who are more efficient.


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  • Absolutely disgraceful. They said they couldn't get access to the property one excuse after another


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  • This has got to be the most horrible company ever. If you all don’t know how to run a business, why not just shut it. I’ve had my order pending for days saying delivery was attempted and different lies from the courier when in fact nothing was attempted. They even lied that I couldn’t receive the order because I wasn’t available. This has to be my worse experience with delivery companies.


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  • Here's are the worse!!EVER! Have had a parcel from the 5march and STILL waiting on it being delivered!!!


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  • Great guy who delivered the parcel. Good updates


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