Hermes review by ASW

Despite working from home since last March, apparently I am never home. The last delivery, I sat behind an open front door and left a note asking the parcel was to be left behind it. It wasn't. Apparently no one was home & unable to gain access to deliver. items returned are lost and standard, claim a refund response. I don't want a refund, I need the items for work. My neighbour's are shops, currently closed so unable to divert and no outside space to leave. Hermes need reporting, we are paying for a service, it's not difficult, ring a bell and wait. I don't want to even give one star but it won't list without.

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Other comments

  • Parcel Lost. No Updates. No idea why this company is still operating. Zero trust. Zero transparency


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  • I have never come across a more incompetent company in all the years I have had parcels delivered, I agree with many others and you should shut down and let another company take over who are more efficient.


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  • Absolutely disgraceful. They said they couldn't get access to the property one excuse after another


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  • This has got to be the most horrible company ever. If you all don’t know how to run a business, why not just shut it. I’ve had my order pending for days saying delivery was attempted and different lies from the courier when in fact nothing was attempted. They even lied that I couldn’t receive the order because I wasn’t available. This has to be my worse experience with delivery companies.


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  • Here's are the worse!!EVER! Have had a parcel from the 5march and STILL waiting on it being delivered!!!


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  • Great guy who delivered the parcel. Good updates


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