SAIA review by Riboli

Waited all day for shipment. Nine hours later still waiting and was told 40 minutes ago they would be here in ten minutes. I hesitate to even give one star. First we were told 8-12. Even hired two men to help unload after confirming time frame. Then told closet you 5. It is now 545. As of yet no show!!!

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Other comments

  • Supposed to get a delivery on Thursday didnt show up. Called the branch and they said it did t make it on the truck. Asked if they could get it out to me that evening or early the next morning and they said no. Then i talked to the dock supervisor greg and he said what the f*** do you want me to do about it and then proceeded to hang up the phone on me. Very unreliable and rude.


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  • Showed up 3 days early and driver was polite and courteous. No damage.


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  • Tracking information is terrible! It is Tuesday and last update to location was Saturday!!


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  • Saia delivers 1 or two times a month. They call in advance arrive when they say they will and if I or one of my guys can’t get there they have offered to make another delivery on the way to us to accommodate us. Their drivers are professional and courteous. My experience with SAIA has been EXCELLENT and recommend them highly.


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  • Freight is never on time


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  • Scheduled delivery for a Monday and the load didn’t show up until Wednesday. When it did show up, only half of the load was on the truck. The other half was accidentally delivered to someone else. It took another 5 days to recover the missing item and get it delivered.


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