There is absolutely no customer care as the customer has to dig for information update. No feedback on enquiries.
Overnight parcel DBP46012226186 from P.E. to Ladysmith from 7 July 2020 from P.E. to Durban to Joburg , 9 days now , and not even close to the destination
I have been waiting for my orders since may
Has a package shipped from Pretoria on Monday. It just arrived at my workplace now... In excellent condition and the courier guy was so friendly!!! This was truly service with a smile... Thanx Aramex. Will definitely use your services again... Xxx
No update on parcels and so late I'm waiting a month now for my parcel bad service
What a poor service, I'm so disappointed. My clients have been waiting for delivery for more than 2weeks now.I hate you Aramex , you have ruined my business
Very unhappy. It took 7 working days to deliver my overnight parcel. Up to now I did not even get a response to my complaint that I logged. I had to phone them 5 times and everytime it took me 15 to 20 min on the phone just to get promises that didnt happen. Eventually after the 5th phone call my package was delivered. Next time I will rather spend a bit more money on a courier service and use a different company. I understand with covid19 everything takes longer but its the empty promises I cant stand!