Parcelforce review by Victoria Edwards

The Ebay tracker shows that Parcelforce claim two delivery attempts, but on the dates and times given I was working outside my front door and no delivery man came to my house and as my street is a cul-de-sac I would have seen the delivery van come and go!!!

4th delivery failed. The retailer client provided a safe place, 2 neighbours, my home address and my workplace and Parcelforce still failed to deliver after 2 weeks. They literally have one job and fell woefully below even this basic expectation. Customer services at tracking were rude, argumentative and had not read their own policies published online or one their letterbox cards. Both their depot representative and the repetitive charm offensive in a suit at Head Office refused to engage in civil conversation, instead repeating the same line that they were unable to help before they both became accusatory and lost in their own loop of failed internal communication between head office and their depot.

My parcel was supposed to be delivered 5th or the 6th, apparently they tried to deliver it on the 4th I was out , my parcel is now in some post office I haven’t a clue which one because no card was left with these details, I am now very annoyed with the situation.

Literally poor service. EE690183181GB my tracking number. Its more than 20 days and i hav'nt recieved my parcel yet...

Parcel Force tried to deliver a parcel. I was out. They didn’t leave a calling card. They tried next day when I was also out. Left a card saying it would be at post office for collection. I never had the opportunity to have it delivered another day. As it will now be very difficult for me to collect a heavy parcel and walk up an extremely steep hill to my home. What sort of service is this!!!

Sent a parcel with parcel force on the 8 th of January for my granddaughter birthday which is on the 23 February it is now 11 th of March and it is still not there I exactly paid extra insurance for this parcel I send to Iceland a lot but never had trouble like this before so anyone who is thinking of using this company please think again I will never use them I is nothing but a waste of money and time it might get there for next year for her birthday joke of the century this company