USPS review №142394 by John Gustaf | statuspnr

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I filed 2-passport applications on Oct. 17th, 2020 for my minor, Grandchildren of whom I have parental custody. On December 11, 2020 I received a letter stating that the Passport Office in Virginia needed "certified" birth certificates for both children. The birth certificates originally sent WERE certified with the Michigan County's Watermark on them (not a raised seal). So I explained the process to them and they asked me to resend them along with a letter explaining the conflict which I did on December 11th, 2020. I still have not received either the passports or a confirmation that the Passport Office in Virginia received them because, after tracking them today. My second correspondence is STILL IN TRANSIT!! and now is at the Dulles Distribution Center as of January 27th!!! It's this second correspondence that's holding-up completion of the passports. I understand that the Covid19 pandemic has severely hindered the Postal Service. But, waiting for these passports from Oct 17, 2020 to Feb 1, 2021...and I still don't have them is ridiculous.

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