USPS review by Horace Boyzo

my wife sent me a phone to mexico, the package left georgia went to florida and back to georgia without explanation, when I called costumer service they stated that it was because it was a phone and they couldn´t put it in a plane because it was a passengers plane and because due to the the fact that it was a phone and it had a battery they never ship this type of items over seas, the customer service representative was amable enough to explain that in the local office they shouldn´t accept the phone because as my wife told me she have let them klnow what it was, and that in order to get a refund she should speak with the branch office manager, however the office manager in the office told my wife that they did ship phones over seas and that the problem was Mexico, but the fact is the phone never left the states for this was a lie he/she also deny to refund my wife the money for the shippment and stated that we should filled a complain with customer service in order for her to get her refund. so basically they are blaming eachother they never ship the item and did charge us for it and not only that but on top they deny to give back the money.