USPS review by Andrea Acomb

A pkg was mailed you me on 10/23/23, tracking # 9534610718663296502894 from Danville, Kentucky. Tracking says it was swiped received at the Arkport, NY P.O. at 9:20am on Ocyober 25/2023 two days later. I did NOT receive a pick-up notice until December 1st, 2023, 6 weeks later. Multiple times I inquired about the expected package during those 6 weeks. I was told there were NO PACKAGES for me. The SENDER said it was NOT RETURNED to them. I finally received a pick-up notice on December 1st and picked up my package on December 4th, 2023. I called th P.O., and asked the Postmaster WHY IT TOOK 6 WEEKS to notify me it had arrived, WHAT they had done with it for 6 weeks? The Postmaster screamed said I was notified on 12/4/23, the day it arrived, which was a lie and contradicted tracking info. She then slammed the phone down/ rudely disconnected me. When I complained, I was given confirmation # 58579546 by someone named Debbie. I was told an investigation would take place and the P.O..had 3 days to reply. I am also requesting that the $10.80 I PAID FOR POSTAGE be REFUNDED. Not only did the P.O. take 6 weeks to notify/ give it to me AFTER THEY RECEIVED The package, I was DENIED the services I had paid for 6 weeks earlier. Finally, I could walk from Danville, Kentucky QUICKER than the P.O. gave it to me. They took 6 weeks. Someone was NOT doing their job and needs to be RETRAINED! SOMEONE also needs to be held accountable, NOT allowed to LIE and try to COVER-UP their behavior!!!