Blue Dart review by Sudhir kumar dhasmana

My packet still to be deleivered. Tracking is showing it at gaur city with remarks that shipment redirected on same awb at time 13.48 pm. Customer care person is asking me to furnish my personnel details in writing to confirm my details/ identity. NO BODY TILL NOW VISITED MY PLACE FOR DELIVERY . HOW CAN DELIVERY BE MADE WITHOUT VISIT. IS THIS A WAY TO TREAT CUSTOMERS?