Blue Dart review by Gowri K

I am writing to express my concern regarding the delivery of my Axis Bank debit card with tracking ID 35281377563. It has been over 10 days since I was expecting the delivery, but I have yet to receive the parcel. I contacted customer care but was informed that the delivery is currently on hold and that I need to pay Rs. 5 to unhold the process. However, customer person was not given a clear explanation for this charge. Additionally, the customer care representatives communicated only in Hindi, which I do not understand well, and were unable to provide satisfactory answers. One executive repeatedly greeted me with "Asalamualaikum" but did not respond to my queries, and the call was abruptly disconnected.I also received a message stating that there was no consignee at my address, but I have been present at the delivery location during this period. Moreover, I was not contacted by the delivery person at any time. I kindly request you to look into this matter urgently and provide a solution. If possible, please share the contact details of the delivery person so I can coordinate directly to receive my card. Thank you for your prompt attention to this issue.