FedEx review by Chloe Bolohan
If I could give a zero star I would. On December 6th I paid over $100 for next day shipping through reptile runner on a baby ball python (the value of the snake makes no difference but it was over $550) it’s still out for shipment and it is now January 11th. I have called and called and called and no one has given me straight answers or any valid information on why this has become next month/year shipping rather then next day, I completely understand why it would take a couple days longer but not a month and change. Terrible customer service and because of it a innocent animal had to die in a box cold, dehydrated, and scared. Over the course of the month I had been promised several calls back from management with no follow up. I’m at a serious loss and have no idea what else I can possibly do anymore. I realize for the last six months or so there is no guarantees on delivery time but if this is the case why charge some people more or less for shipping still dependant on shipping time, if there is no guarantee then it should be a flat rate for everyone. The only good thing I can say is there were a few polite and understanding phone representatives I had spoken too during the course of the month.
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FedEx use to be a very quick and dependable delivery service, anymore they are starting to suck! Twice now they have damaged my packages. I guess they just can't get GOOD DEPENDABLE HELP. Like so many other things anymore no one seems to care!
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