FedEx review by Janice Freeman
My package was scheduled to be delivered 9/24/22; however, after I didn't receive it by 4:30 pm that day I got worried & contacted FedEx customer service. They were no help at all. They told me that I wouldn't receive my package until 9/26/22, which didn't help me at all considering my event was 9/25/22. I was told that my shipment was 3.5 hours away which confused me considering that where it was shipped from was only 2 hours away. My package arrived at this place at 1 am on 9/24/22 & I was told that it will just sit there until 9/26/22 even though my receipt stated 9/24/22. No matter how intense the conversation was in reference to the importance of that package for my event on 9/25/22, they did nothing to make things right. But several agents told a lot of untruths trying to pacify me to make me think that they were doing something to expedite things enabling me to receive my package on Sunday; when they clearly state on the website that they don't deliver on Sunday. Even if I wanted to drive those 3.5 hours to pick up my package, I was told that I still couldn't pick the package up til Monday which I wouldn't need anymore. They really don't care about their customers.
More reviews
lori paine
You dropped off 3 packages at my house August 14, 2025 and have not picked them up yet, even though I've called 5 times!!!! Ticket # C-201395956 PLEASE PICK THEM UP!!!!! The weather is ruining the packages
Go to reviewTibor
The driver missed the promised delivery so I called FedEx to find out what happened , they found the problem ; this being an apartment building and they did not have the code that gives access to the building .I know FedEx for a very long time I worked with them for decades they are the best.
Go to reviewKim
Really, I would give this last delivery 4 1/2 stars. Mostly good, and i provided them with feedback, about my only minor criticism.
Go to reviewJay
Got a message that my package was out for delivery and would be delivered by 8/pm it was never delivered. Three days later got another message that it was delivered at 11:59am still no package. After doing some checking found out that even though it was addressed to me it was delivered to a Walgreens Store 15 miles away and I would have to go there and pick it up. What terrible service. I had been waiting for this package as it contained a part for a project I was trying to complete. THANK YOU FEDEX FOR YOUR WONDERFUL SERVICE.
Go to reviewMerle L Arnold
FedEx use to be a very quick and dependable delivery service, anymore they are starting to suck! Twice now they have damaged my packages. I guess they just can't get GOOD DEPENDABLE HELP. Like so many other things anymore no one seems to care!
Go to review