FedEx review by M. Ryan

Daughter living in France paid 90 euros for delivery next day of passport for family members travel! Urgently required for flight. Nothing turned up by midday. 24 hours later tracking shoes passport has travelled less than 30km from where it was picked up. French customer service saying it would still arrive by end of day - tried phoning again another agent said it would take 96hours!!! On UK side we tried to speak to somebody to actually try and determine where parcel was problem is you can't actually speak to a living person. The web chat is totally hopeless I guess it's just geared to simple yes /no commands. Holiday had to be cancelled at last minute so no refund. SO PLEASE NOTE ANYTHING REQUIRING A DEGREE OF URGENCY AVOID FEDEX you may be lucky but if any problem it will be total frustration!!

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Other comments

  • Why is my parcel late? i am waiting 779977816076


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  • FedEx is not serious in anyway. My package was at Mumbai facility on 4th Nov 2024 & it was with them till 20th Nov 2024 saying pending for Custom clearance and difficult to reach the right ones to have an update. Additionally when it arrived on 21st in Hinjewadi and on portal saying package will deliver on same day before 8th pm and it was not delivered saying "Delivery exception. Incorrect address" where as when I called one of known person he was saying it is late to deliver. Service is very pathetic


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  • The parcel was not delivered on time, I called to ask to leave it at the nearest post office, and the parcel is still somewhere on the way. When you call support, they say wait for the package to arrive. When will the package arrive 281480057235?


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  • Delivery boy passing a wrong information, without any visit he did update the status consignee isn’t available. Whereas 3-4 persons are available every time on company’s gate.


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  • No information about tracking id 779665110607 for the last 12 days only message waiting for item.


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  • I never received my order.


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