I have been a Fedex customer for close to 30 years, including the Covid years, and the service was outstanding. Not anymore. Something terrible is happening at fedex. The service is terrible. I cannot track my packages. The last one took 3 days to get to me. I was told it was on a truck on 2 different days. When I went to the local warehouse,a long time employee told me that it had NOT been on a truck, and that everything at Fedex was a mess since the new changes, employees were being yelled at by customers who were frustrated, and that many employees wished they could work elsewhere. I know one thing - their Mantra of"when it absolutely, positively has to be there on time, call Fedex" That is now a joke. No wonder that their customer rating is now 2.09 on a scale of five. Do you know what they are going to do about it. NOTHING
lori paine
You dropped off 3 packages at my house August 14, 2025 and have not picked them up yet, even though I've called 5 times!!!! Ticket # C-201395956 PLEASE PICK THEM UP!!!!! The weather is ruining the packages
Go to reviewTibor
The driver missed the promised delivery so I called FedEx to find out what happened , they found the problem ; this being an apartment building and they did not have the code that gives access to the building .I know FedEx for a very long time I worked with them for decades they are the best.
Go to reviewKim
Really, I would give this last delivery 4 1/2 stars. Mostly good, and i provided them with feedback, about my only minor criticism.
Go to reviewJay
Got a message that my package was out for delivery and would be delivered by 8/pm it was never delivered. Three days later got another message that it was delivered at 11:59am still no package. After doing some checking found out that even though it was addressed to me it was delivered to a Walgreens Store 15 miles away and I would have to go there and pick it up. What terrible service. I had been waiting for this package as it contained a part for a project I was trying to complete. THANK YOU FEDEX FOR YOUR WONDERFUL SERVICE.
Go to reviewMerle L Arnold
FedEx use to be a very quick and dependable delivery service, anymore they are starting to suck! Twice now they have damaged my packages. I guess they just can't get GOOD DEPENDABLE HELP. Like so many other things anymore no one seems to care!
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