FedEx review by Nikhil George

We had booked a shipment from China to India,Bangalore and the package has reached Delhi for customs clearance and after 14 days the tracking detail is still showing it’s a Delhi and none of the customer care team or managers have given us a valid reason for the delay or not a single call from FedEx team regarding this. Pathetic service and pls do not use FedEx for any imports. My issues is not been sorted yet. I will have to move legally for the claims as I have no other options because no one from the FedEx team is taking responsibility and give me updates on the missing package.

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Other comments

  • FedEx is not serious in anyway. My package was at Mumbai facility on 4th Nov 2024 & it was with them till 20th Nov 2024 saying pending for Custom clearance and difficult to reach the right ones to have an update. Additionally when it arrived on 21st in Hinjewadi and on portal saying package will deliver on same day before 8th pm and it was not delivered saying "Delivery exception. Incorrect address" where as when I called one of known person he was saying it is late to deliver. Service is very pathetic


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  • The parcel was not delivered on time, I called to ask to leave it at the nearest post office, and the parcel is still somewhere on the way. When you call support, they say wait for the package to arrive. When will the package arrive 281480057235?


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  • Delivery boy passing a wrong information, without any visit he did update the status consignee isn’t available. Whereas 3-4 persons are available every time on company’s gate.


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  • No information about tracking id 779665110607 for the last 12 days only message waiting for item.


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  • I never received my order.


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  • No information while tracking the package with tracking no and also delay while comparing with olden days.


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