FedEx review by Dorothy
Dorothy
FedEx technical support is the worst. We shipped packages from Colombia, but upon arrival in Panama we were told we still owed a small amount of money (less than $100). No problem. How do we pay. Since they don't accept credit cards, we were told the easiest way to pay was to get a Federal Express account and pay through our account. Then the frustrations began! I signed up as a personal account but the site keeps treating me as a commercial account, and won't complete the process accessing my account requiring an RUV number which, not being a business, I don't have. Customer service people have been great, and have tried to help, but it keeps going back to tech support. When I spoke briefly with a tech support woman, I was chastised and told I shouldn't be contacting tech support and the cycle continued. It took 3 weeks before I was told that I could drive to a nearby city and pay there. I finally found a way to pay and paid this past Friday. I immediately sent a copy of the receipt to FedEx as they required. It is now Wednesday, and tracking my shipment shows it is still in Panama City. This experience has created frustration and aggravation beyond belief, not to mention hours spent on the telephone with customer service. I can't help but wonder "Will I ever get my packages?"
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PRITAM CHAUDHARI
FedEx is not serious in anyway. My package was at Mumbai facility on 4th Nov 2024 & it was with them till 20th Nov 2024 saying pending for Custom clearance and difficult to reach the right ones to have an update. Additionally when it arrived on 21st in Hinjewadi and on portal saying package will deliver on same day before 8th pm and it was not delivered saying "Delivery exception. Incorrect address" where as when I called one of known person he was saying it is late to deliver. Service is very pathetic
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Aldar
The parcel was not delivered on time, I called to ask to leave it at the nearest post office, and the parcel is still somewhere on the way. When you call support, they say wait for the package to arrive. When will the package arrive 281480057235?
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Rajesh Gulia
Delivery boy passing a wrong information, without any visit he did update the status consignee isn’t available. Whereas 3-4 persons are available every time on company’s gate.
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Jagraj singh
No information about tracking id 779665110607 for the last 12 days only message waiting for item.
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Tupper Mary
I never received my order.
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N Venkateswara Rao
No information while tracking the package with tracking no and also delay while comparing with olden days.
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