FedEx review by Hartley Cohen

Disgusted by FedEx in Israel. My son had to return a defective computer which he had just brought into the country as he is attending medical school Haifa. The computer was returned promptly back to Toronto where I had it replaced for the identical computer as the previous one could not be repaired. I enclosed documentation explaining the whole story with the shipping docs from the defective computer proving that it was a return. I shipped the replacement conputer on Monday Nov 4th and paid extra for priority delivery. I was promised he would have it by Wednesday November 6th. When it arrived in Israel at Brn Gurion it was held up for 4 days because they were looking for an import number. This was not being delivered to a business it was to my son. All of his information was included in the documents provided by me. Now it has finally been released and he will have to pay at least $100+ for storage fees etc and perhaps duty and taxes. I was never advised by the clerk at the FedEx facility in Markham Ontario that the documentation was insufficient. I hold FedEx responsible for not providing the necessary guidance at the time of shipment. You can reach me at 416 948 4619 or [email protected].

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Other comments

  • FedEx is not serious in anyway. My package was at Mumbai facility on 4th Nov 2024 & it was with them till 20th Nov 2024 saying pending for Custom clearance and difficult to reach the right ones to have an update. Additionally when it arrived on 21st in Hinjewadi and on portal saying package will deliver on same day before 8th pm and it was not delivered saying "Delivery exception. Incorrect address" where as when I called one of known person he was saying it is late to deliver. Service is very pathetic


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  • The parcel was not delivered on time, I called to ask to leave it at the nearest post office, and the parcel is still somewhere on the way. When you call support, they say wait for the package to arrive. When will the package arrive 281480057235?


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  • Delivery boy passing a wrong information, without any visit he did update the status consignee isn’t available. Whereas 3-4 persons are available every time on company’s gate.


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  • No information about tracking id 779665110607 for the last 12 days only message waiting for item.


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  • I never received my order.


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  • No information while tracking the package with tracking no and also delay while comparing with olden days.


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