FedEx review by Shelly

I was having a horrible experience with Fedex delivery. I had been expecting a package since 12/01/2019. I was tracking it daily. It would say it was on the truck for delivery. And it never showed up. Then it said no shipping details available. Then it said I had 10 days to drive an hour into the cities to pick it up myself. Thru all this I started calling. I was told 3 different times I would get a call back. Finally the call came at 9:30 PM. It was Suzanne from the St.Paul MN hub. After that call I still didn’t get my package. But we talked almost daily trying to track down my package and the issue. She told it me it would be delivered the 13th. Or she would deliver it herself. Well Friday the 13th. no package. Saturday the 14th I have my packages. Suzanne delivered them herself! In her own vehicle an hour one way from your facility. That is one excellent employee!

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Other comments

  • FedEx is not serious in anyway. My package was at Mumbai facility on 4th Nov 2024 & it was with them till 20th Nov 2024 saying pending for Custom clearance and difficult to reach the right ones to have an update. Additionally when it arrived on 21st in Hinjewadi and on portal saying package will deliver on same day before 8th pm and it was not delivered saying "Delivery exception. Incorrect address" where as when I called one of known person he was saying it is late to deliver. Service is very pathetic


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  • The parcel was not delivered on time, I called to ask to leave it at the nearest post office, and the parcel is still somewhere on the way. When you call support, they say wait for the package to arrive. When will the package arrive 281480057235?


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  • Delivery boy passing a wrong information, without any visit he did update the status consignee isn’t available. Whereas 3-4 persons are available every time on company’s gate.


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  • No information about tracking id 779665110607 for the last 12 days only message waiting for item.


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  • I never received my order.


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  • No information while tracking the package with tracking no and also delay while comparing with olden days.


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