FedEx review by Elizabeth Lewis

FedEx is very disappointing to me. My delivery dilemma began with the first schedule one on 12/12/2019. Three boxes from the same company as of 12/16 only box# 2 of 3 has been delivered. Box # 3 is scheduled for 12/17 and box#1 schedule pending. There are also two other separate orders due 12/13 and 12/14 which haven’t been delivered. What is insulting is that while on the phone with customer service assuring me that my packages are still in transit. My computers email says “Hi, Elizabeth we were unable to deliver...No Attempt made. The to add insult to injury I get an unable to enter/ delivery text will try again on Sunday 12/15. At 5pm security officer is still in front, after 5pm FedEx has my code to enter the building. I have sat everyday from AM until end of delivery time some days 8pm others 9pm from12/12 until today 12/16 in my wheelchair only to receive 1 package. Perhaps tomorrow 12/17 the other 4 will arrive. In the mean time UPS has delivered packages this week and they have ALL been on time and to my apartment door. In 2020 I will check all of my online stores as to who does their shipping. Any that do not use UPS or USPS I will not shop there. Your virtual assistant as is your tracking system is redundant. I am a senior citizen who disabled and relies on online shopping. This experience has caused me to rethink my consumer habits. I am sure all this will be looked upon as just one angry old senior citizen venting. Bare in mind how many of us use your company for shopping. Thank for your time.