FedEx review by Nikki Anderson

I wish I could give FedEx ZERO stars. One star is way too generous. They have put me thru the wringer this week. They delivered the same package to my address twice this week. Not my name and not my address. I had to take it to our P.O. and they delivered it to the right address. Then they offered their "smart post" service to a company I ordered from. The item was shipped out two days earlier than expected so it should have arrived here at least a little earlier than first promised. Oh no. It is now three days late. I called and got a very uninterested person at FedEx so no help there. I will never again order from any company that uses FedEx or that ridiculous smart post. There is nothing smart about it. My package has been in three other states and six different post offices! FedEx is not the reputable, professional company it once was. Use them at your own risk! I won't again. I believe I must file a complaint with the Better Business Bureau. This is the second time this has happened so I see a trend here.

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Other comments

  • FedEx is not serious in anyway. My package was at Mumbai facility on 4th Nov 2024 & it was with them till 20th Nov 2024 saying pending for Custom clearance and difficult to reach the right ones to have an update. Additionally when it arrived on 21st in Hinjewadi and on portal saying package will deliver on same day before 8th pm and it was not delivered saying "Delivery exception. Incorrect address" where as when I called one of known person he was saying it is late to deliver. Service is very pathetic


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  • The parcel was not delivered on time, I called to ask to leave it at the nearest post office, and the parcel is still somewhere on the way. When you call support, they say wait for the package to arrive. When will the package arrive 281480057235?


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  • Delivery boy passing a wrong information, without any visit he did update the status consignee isn’t available. Whereas 3-4 persons are available every time on company’s gate.


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  • No information about tracking id 779665110607 for the last 12 days only message waiting for item.


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  • I never received my order.


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  • No information while tracking the package with tracking no and also delay while comparing with olden days.


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