UPS review by Rich

UPS didn’t even bother to pickup a booked collection, took a week to resolve and need up dropping off at a collection point having wasted a whole day in waiting. They did show up last time on the day they messaged and the day long delivery window is totally unacceptable other couriers give a 2-4 hour window and arrive when they say, some even update on route. It beggars belief that anyone would consider using UPS who are so unreliable and not at all customer friendly when there are far better couriers out there. Wouldn’t recommend at all, the lowest rating I can give is one star, they deserve far less, never before had such poor service! Don’t hold any expectation as to when your parcel will arrive if you are using them, their service is disgusting!!!

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Other comments

  • Package shows it’s here in Springdale and tryed to pick it up and as usual I’m told the truck isn’t here it will be here tomorrow but every time it will show out on a truck for delivery .


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  • Bad international service


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  • Very bad service


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  • Worst tracking ever


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  • UPS has gone downhill over the past couple of years. I can't get over how bad the service is. Tracking is about as reliable as a Ford Pinto.


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  • Frustrating- the info states the package started in Shrewsberry which it not but in Plymouth. I’m very concerned.


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