UPS review by Colin

Very poor service. Shipper tried to redirect 2 packages. Finally I called to see why they were sitting in the warehouse. Got the run around, a different reason every time. Supervisors said it was all changed. 1 parcel showed up a month later. The other still had not been redirected like I was told. 1.5 months after the ship date, still don’t have the second package. Several calls sitting and waiting for an hour and then they put you on hold and your call gets cut off. Then another hour or more waiting to get someone. Really disappointing, how hard is it to change an address and get the parcels on their way???

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Other comments

  • Package shows it’s here in Springdale and tryed to pick it up and as usual I’m told the truck isn’t here it will be here tomorrow but every time it will show out on a truck for delivery .


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  • Bad international service


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  • Very bad service


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  • Worst tracking ever


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  • UPS has gone downhill over the past couple of years. I can't get over how bad the service is. Tracking is about as reliable as a Ford Pinto.


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  • Frustrating- the info states the package started in Shrewsberry which it not but in Plymouth. I’m very concerned.


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