Canada Post review by Dani

Terrible service! I use Canada post to remit cheques for clients to Canada revenue agency so I use it multiple times a month. The packages NEVER get delivered in the time frame I pay for. I had a very time sensitive parcel that was sitting in a depot for 2 days when I paid for priority. I called customer service so see if they could call the depot to get it expedited. The agent told me there was nothing he could do. He refused to call the depot and see why the package hadn’t moved. I asked if I could speak to a manager or a senior officer and he told me no that I could call the customer service line back if I wanted to speak to someone else. Very disappointed in the service! They are rude and unhelpful…. The package arrived late… It took 7 business days to arrive… thousands of dollars in late penalties. Nightmare situation! I literally could have driven across Canada and gotten it there sooner and it would have costed less! The crazy thing is CRA uses a PO Box and Canada post has a monopoly on the PO Boxes so our office can’t even use a different carrier to deliver the cheques. We are at their mercy. Extremely disappointed in this company and if I didn’t have to use them I would never use them again!