Canada Post review by Zachary Thompson

I had a $300 parcel go missing several years ago. Canada Post showed it as having been delivered. However, I had a key-operated mailbox in my apartment building lobby, and no parcel was left in the mailbox that day. After struggling to get any customer service on the phone, I was told repeatedly (including by the Ombudsman) that unless I had paid extra for a required signature, Canada Post was not liable for stolen packages...even if their deliverer left a valuable package lying in a lobby instead of in the mailbox as their job requires. All the tracking on the parcel showed it went from Brooklyn to Canada to Hamilton, ON to my building...and was then just discarded. Canada Post's solution was to "blame the original sender", even though his parcel tracking showed that everything had been done properly. I am still extremely upset about this years later, as I am out $300 and lost an antique book that I have thus far never seen for sale again. Canada Post does a lot of things right but their refusal to take responsibility for the negligence of their employee in this case was truly distressing. Nowadays I try to rely on independent couriers like UPS and FedEx, because I do not feel safe using Canada Post knowing they will try to shirk any responsibility, even with evidence absolutely proving that the carelessness occured on their end.