Canada Post review by Lynda

Very, very unhappy with the “service “ of Canada Post. I sent contact lenses that my daughter urgently needed overnight so I sent it Express post and I asked for no signature because I didn’t want to worry about her having to be there in case she was in class. Her “admittedly inept “ concierge refused the package because he didn’t see her name listed on the unit (she’s listed in a different unit because she just moved), so I contacted Canada post within 40 minutes to see if they could send it back. They said no way, I asked why they didn’t just put it in her mailbox. They said they don’t do that. I asked if they could deliver it to a Canada post office in Toronto. They said they don’t do that. That was last Friday. They said they’re “bound by law” to return the tiny package to me and that I’d have it by Monday. It’s Wednesday afternoon and I still don’t have the contacts. I was going to send them by fedex back to my daughter but I still don’t have them. $42 for a pair of contacts that my daughter needs to see and I can’t get them to her. To top it off, the woman on the phone was condescending and rude. She blamed the concierge)admittedly they started the whole issue by erroneously refusing the package), but was completely arrogant in her delivery of the information. She never displayed any empathy nor tried to help me navigate the issue. Customer service was lacking completely and I will no longer rely upon them for anything. Beware of sending anything Express Post to a condo building. They will not deliver it to the mailbox and will only deal with concierge. And they will not make a second attempt and will take forever to get the undelivered item back to you. A waste of $42 and a waste of time and energy. Don’t waste your time calling them. Once you eventually speak with a person they are unhelpful and rude.