Canada Post review by Lynda

Terrible service. Horrible customer service over the phone. Don’t waste your money on Express Post, especially for condo buildings and apartments. If concierge isn’t there or they don’t have the person on the list, they won’t leave it in the mailbox if it’s small enough, won’t bring it to a nearby Canada post depot and will not attempt to contact either the receiver or sender to arrange re/delivery. Their policy is to immediately send it back, no matter what. They said on Friday it would be sent back to me on Monday, so I can PAY to resend again. It’s Wednesday afternoon and it’s still not here! An absolute waste of time, money and effort, and horrible “customer service “ over the phone. Rude, self-righteous and condescending. I don’t lose my cool often, the woman I dealt with got an earful and still argued with me. No “sorry it didn’t work out for you “, or ANY empathy. Just blamed the concierge and me.