Canada Post review by Laurie Holcombe

I'm getting extremely frustrated with Canada Post's service via Etsy. The boxes I use to ship my products are one size. I buy them from Staples. The dimensions of the box are printed clearly on the bottom of the box. Yet, within a couple weeks of sending my packages, I receive an email from Etsy stating that Canada Post has charged me additional fees and it's due to measurement differences. Sometimes up to two centimeters difference in the measurements! How can this be? What kind of tape measures are Canada Post employees using?? Not only do I get an additional fee for the postage, in $US funds, but I also get an additional fee from Etsy, for their percentage of the fee. And then of course the conversion from $US to $CDN. Seriously!!! I've even discussed this with the Canada Post employee at the counter that I use. She's measured the package and confirmed it's the size stated on the bottom. So who at Canada Post is coming up with these phantom measurements?? Please! Someone look into this!! When you charge me an additional $5 US, plus etsy fees, plus conversion, it's almost $8. That may not seem like a lot to the big crown corporation, but to a small business crafter, accumulating that on 50% of orders, that isn't recovered from the end customer.... well, let's just say, there go the profits.