DTDC review by Ruma Ghosh

I had booked to deliver a parcel from kolkata to hyderabad on 3rd Nov expecting to be delivered by today 6th Nov 2023. Searching the tracking number found the parcel still in kolkata. I called the customercare and it was asking me to Pay Rs 5 for the release of my parcel which had a mismatch of the pincode and they were holding it. I had an argument with the person saying why should I pay. Mobile of customercare was +918777346103 he had sent a file CustomerSupport_bbsnhd.apk Told me to open and pay through any method. I disconnected and called from where I had sent my parcel and they found that it has already reached hyderabad. I am writing a long review as you people should show the updates properly in tracking so that we understand where are parcel is. In the map there was only 2 green line one kolkata to Delhi and another kolkata to Chennai. And present destination Rajarhat kolkata. After the whole episode, when I came to know it has reached Hyderabad then the map was showing a third green line which reached hyderabad and destination was also hyderabad. Where fraud is overpowering our life you should be careful so that we customer don't fall in wrong hands.