Ecom express review by Bad service

Very poor service, they charged me 2 rs to update the address on their app, which was very shady. The representative asked me to screen share on WhatsApp and keep the screen open even after I protested and finally asked to me share the OTP I got with him. I got a total of two OTPs and had to wait forever to get the third one. He even asked for my Aadhar Card number which I refused to give and he kept me waiting on the phone for 45 mins to get one package delivered. This is a very bad service and has to be immediately discontinued or they have to improve their service.