Fastway Australia reviews

slack delivery time! Customer service wanted me to pay $5 to find out where my parcel is. No stars from me, negative stars is what Fastway and its customer service deserve!

No information for 4 days after goods are supposed to be in transit.

Now 20th December item was supposedly to be delivered 16th December. Don't know where it is in system. HOPELESS.

Parcels go missing too often

Rubbish. Didn’t knock. Found pick up from depot cards on letterbox.

My experience is that they don't live up to their name. every time I have used them the delivery has taken a lot longer than expected. For instance a parcel picked up at the gold coast took 4 days to deliver in Brisbane.

Hopeless. Lost my parcel. Had to call to find out. Have to wait another 6 weeks from America. Why would anyone use you?!

I know Christmas is a busy period and people are under pressure, but it an excuse to be sworn at and hung up on by one of your Wollongong staff members

Not enough detail on the tracking system and it is already late

You never deliver my parcels or leave a calling card

Very slow and difficult to get response by phone . Allowed 2 weeks for parcel Rockhampton to Brisbane and all tracking says is it was collected on 11/12 and now its 20/12

Disappointing. The item shows being in Perth from 12/12/19. It’s a 19/12 today and still shows it’s “ in transit”. How long does it take to travel from the airport/ potentially truck to the collection point? Got told “ we are behind 2 days”, the 2 days finished 2 days ago!!

A disaster from start to finish. From the top down this organisation is a joke. The parcel tracking is a non-event and worse than useless. There are NO viable means of contacting them, phones are taken off the hook during business hours, couriers numbers are not answered. In the future, I will inquire with sellers to find out if they use this pack of idiots, if they do use fastway, I won't buy with them. Never going to leave myself at the mercy of fastway again. AVOID AT ALL COSTS.

Very slow, very poor communications.

Got to be the slowest courier company in NZ