Purolator Canada review by Matty G

If you pay for next day delivery and their plane breaks down so it ends up taking longer, shouldn't you receive a partial refund because the service you payed for was not given? If I knew it would take more than a day to get my shipment to my customer, I would not have payed the extravagant amount for next day. I was ripped off and want the difference back in shipping cost. Take a look at their ratings; man I wish I would've before using their service. Shipped an item out last week with no problems (albeit expensive); second time was no dice on the follow through. Fix your trucks and planes to hold your delivery standards true; otherwise remove faster shipping options from your services. Unbelievable; and yes, I want my money that I'm now owed. Not looking for a full refund, but I should only be charged for the service I received. We will no longer be doing business in the future. Online sellers; don't use this carrier. I had customers that wanted next day so I decided to try Purolator out; one customer is very dissatisfied, which falls on the seller's (your) feedback. You don't want that and neither do I.