Unbelievably slow. Will not use anymore.
Once a parcel is handed over to their local agents it can take an extra 3 to 5 days for it to arrive and tracking serves no purpose
Customer care representatives are very rude. They will not listen to ur concern. I deliver the parcel before pick up time of purolator driver near by purolator store.I paid extra money so that my package will deliver next day before 12 pm as long weekend was on the door, but driver didn’t pick up the parcel. I enquire the store where I dropped the package they told me that all parcels were picked up by purolator. When I track my parcel it was not pickedup. It was picked up next day and delivered after long weekend. I called to customer care the representative wad very humble with me then she transfer my call to accounts, omg that lady was like she had a fight with her family. She was not ready to listen the concern. She was very bossy and told me in rude manner that ur parcel was “delivered on time” and repeatedly she was saying these words. Even she don’t want to listen anything.I had a worst experience with purolator. Will never suggest anyone and expensive too as I spent to much money still the parcel was not delivered on time.
I'd give zero stars if I could. This is my second delivery in a row that the driver didn't leave a slip. Your driver's clearly don't care at all. Keep up the good work.
2 day shipping payment equals 6 days and still no delivery...
I always have to track down my parcel as they never call to let me know they have it and where to pick it up. Horrible service!!
Not impressed at all
Very bad in home delivery. Those drivers are inpatient.
My package has been sitting in Sault Ste Marie Ontario since Thursday/Friday and has been out for delivery since Friday and I still haven't received it. Nothing has been updated on it since Friday either this really makes it more frustrating. Last time we had a delivery with purlator our check got lost and costed us another almost 2 weeks of finding rides as it was to replace our truck
Terrible terrible service. Paid extra for fast service. 2 days after they said delivery would be, still not delivered
Paid extra ( a lot) for faster service, for it to be delivered on a wednesday. It didnt get delivered . They said it would be delivered the next day. It wasnt delivered. I thought Purolater was a great service. They lost my business as well as all my friends and family. Canada post it is .
Driver said there was no entry code name is on the buzzer plus left a note for the driver don't even think he came to the door now im told there backed up and can't tell me when I will get my shipment
They always have an excuse to NOT deliver a parcel, so what's the point of paying shipping if I'll have to end up picking it up anyways ...
Never had a problem with them. Staff is extremely friendly and courteous!❤❤❤
Bad services, long time waiting.. delay in delivery, No one contact to inform the receiver!!