Purolator Canada review by Doug Lantz
I had to wait 30 min. on hold listening to music until someone on a poor headset that I could hardly understand answered. the phone system they have is very choppy. Then when I explained the problem even though I had the tracking number they told me I had to contact the shipper to correct the issue which is improper address. I finally explained to the agent to correct the issue. I had already contacted the shipper and new the address was correct so Purolator had recorded it wrong. Considering that the agent had the correct address but still chose to send the item to Sarnia and not St. Jacobs is just poor customer service.
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Flafla
Got a big shipment today first time receiving from them and missing one item out of 9 :/ hoping they can find my missing package and bring it back.
Go to reviewCarol St Pierre
I am extremely upset. This was a Christmas gift for my 97 year old mother. Where is it?
Go to reviewRick Davis
We’ll you guys missed this Christmas. Maybe I’ll get my parcel by next Christmas 2025. How do you guys stay in business?
Go to reviewDebra Anderson
Why do your drivers not look at ID before surrendering pkg to people? I was told this envelope was for me, I gave them my name he said yep, had me sign. I was waiting for a new visa card, thought this was it. The mail was actually for someone else. I now have mail that does NOT belong to me. Because your drivers do not concern with who they deliver packages to. I have no way of getting this mail to the right person.
Go to reviewMarci
Horrible service! I was home when the driver dropped a notice in my mailbox without even driving in my driveway, saying I wasn’t home so they were unable to deliver! When I contacted customer service I was asked to pay $2 to speak the an “expert”.
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