Purolator Canada review by Agnes
If lower than 1 star was possible, that would be rating. They are terrible at delivering on time and the driver in my postal code consistently pretends to deliver the package and says no one is home. No notice if left and we have a surveillance system that shows no attempted delivery. This is not an isolated incident. It happens regularly and even when you pick up your item the clerks admit that some drivers do this to cut their shift short. I have called and spent hours trying to re-ship my packages that I’ve paid for delivery. The managers are of no help and have zero customer service skills. I’m always promised a follow up and never received one and when I specified I wanted a supervisor or manage to call too. The lack of customer service and poor training starts at the top and follows down to it’s drivers.
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Flafla
Got a big shipment today first time receiving from them and missing one item out of 9 :/ hoping they can find my missing package and bring it back.
Go to reviewCarol St Pierre
I am extremely upset. This was a Christmas gift for my 97 year old mother. Where is it?
Go to reviewRick Davis
We’ll you guys missed this Christmas. Maybe I’ll get my parcel by next Christmas 2025. How do you guys stay in business?
Go to reviewDebra Anderson
Why do your drivers not look at ID before surrendering pkg to people? I was told this envelope was for me, I gave them my name he said yep, had me sign. I was waiting for a new visa card, thought this was it. The mail was actually for someone else. I now have mail that does NOT belong to me. Because your drivers do not concern with who they deliver packages to. I have no way of getting this mail to the right person.
Go to reviewMarci
Horrible service! I was home when the driver dropped a notice in my mailbox without even driving in my driveway, saying I wasn’t home so they were unable to deliver! When I contacted customer service I was asked to pay $2 to speak the an “expert”.
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