Purolator Canada review by D. Tschritter
On Dec 15 took Cjristmas package to Langley BC Purolator to mail to Kelowna BC. Assumed I would send by air because of recent road issues in BC, but clerk assured me all highways were moving annd package would arrive by ground in one day. After 5 days did not arrive. It had been sitting in Vancouver. I called customer service and they started investigation What a joke! Parcel went to Calgary and now Toronto for 6 days. This company has no way to trace track or retrieve anything. Customer service has been back and forth with all kinds of apologies but has no power or access to find anything. Now it is Jan 3 and no one cares!!!! My family ( little grandchild) did not receive her gifts for Christmas! I am worried that internal theft is happening. I will never trust this company again! Very disappointing!
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Flafla
Got a big shipment today first time receiving from them and missing one item out of 9 :/ hoping they can find my missing package and bring it back.
Go to reviewCarol St Pierre
I am extremely upset. This was a Christmas gift for my 97 year old mother. Where is it?
Go to reviewRick Davis
We’ll you guys missed this Christmas. Maybe I’ll get my parcel by next Christmas 2025. How do you guys stay in business?
Go to reviewDebra Anderson
Why do your drivers not look at ID before surrendering pkg to people? I was told this envelope was for me, I gave them my name he said yep, had me sign. I was waiting for a new visa card, thought this was it. The mail was actually for someone else. I now have mail that does NOT belong to me. Because your drivers do not concern with who they deliver packages to. I have no way of getting this mail to the right person.
Go to reviewMarci
Horrible service! I was home when the driver dropped a notice in my mailbox without even driving in my driveway, saying I wasn’t home so they were unable to deliver! When I contacted customer service I was asked to pay $2 to speak the an “expert”.
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