Purolator Canada review by Concerned Client
Concerned Client
Ordered a parcel last June 13. Parcel was never received. Purolator claimed no one was home. I called Purolator 5x in total. Wait time to be assisted on phone takes 40-45 mins. Agents who assist are not knowlegeable on answers they provide. I don't drive. They brought my package to a location for pick up that was 30 mins away from our location if I drive. Until now, I have been trying to get my package and it's been almost a month since I ordered. Purolator agent told me that they will re-deliver on the 3rd. No package came until now. They are so difficult to reach for assistance. Will be on home for 45 mins just to speak with an agent. So inefficient. Very poor service. Not reliable.
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Other comments
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Me
Single evelope to be delivered shkuld have been here over a week ago. No one to answer when it will arrive! This site wants me to pay for information on delivery time. IM NOT PAYING YOU TO TELK ME WHY IT ISNT HERE YET! canada post ciukd have deliveres it over a week ago!! Purolator is the worst ive ever seen at on time delivery!! And im a trucker so i know how long it takes. Fed ex would have had it here over a week ago too! Purolato.... you suck!!
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Kemi
I am yet to receive my parcel ,since 3weeks
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Ken Ponto
Where is my parcel
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Colin
What is going on with my parcel???? Was told I'd have it in 2 or 3 days !!! It's been exactly 2 WEEKS!!!! AND NOW I JUST SEE THAT IT WENT FROM QUEBEC TO BURLINGTON ONTARIO! WHICH IS FATHER FROM WHERE IM AT! BY THE LOOK OF THESE REVIEWS SOMEONE NEEDS TO DO SOMETHING ABOUT THE WAY THINGS ARE BEING RUN THERE OR YOUGUYS ARE GONNA START LOSING ALOT OF BUSINESS! If I don't get my parcel by tomorrow you'll be returning it and I'll just start dealing with another courier. Unacceptable!
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Janett Poorman
Vevor is great .tools are great . delivery by the one company they use is 0. Not even 0 its pathetic. NOT ONE PARCEL ATTEMPT BY PUROLATER TO DELIVER TO MY APARTMENT HAS ARRIVED.NOT ONE. DALIVERY BY PUROLATER MUST STOP. ALL DELIVERIES BY UPS Showed UP AND ON TIME AND THEY KNEW HOW TO USE AND READ TO USE AN APARTMENT DOOR BUZZER SCREEN
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Janett Poorman
Tracking is good. Its stupidity of driver to not read door screen to scroll down to door number and press on it which dials my phone number. 3 deliveries and 3 drivers all just trying to press in our door number. Which gives a busy signal. Thats not a good record . and ups has always called when on way. Then buzzes us properly. Not purolater.0 out of 3 tries. Wow. I would really talk to drivers about reading door screen and learn to not press in door number but to scroll down to it.
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