UPS review by Siratpreet kaur

I am writing with huge disappointment regarding the customs duty charges applied to my package. currently held by your team. This package contains my used Michael Kors sling bag that my friend accidentally took with him to the USA and is now returning to me. Additionally, he included just a few chocolate candies in the package. It is frustrating to see that a 77% customs duty is being charged on a used personal item and a few small snacks. This bag is not a new purchase; it’s my personal belonging being returned to me. I find it highly unreasonable and unfair to categorize it as a taxable item, as it does not qualify as a commercial import. I request you to urgently review this matter, rectify this mistake, and remove the undue duty charges on my package. Please ensure the package is delivered to me without any further delay, as this situation is causing unnecessary hassle and stress. Please look into this matter immediately and confirm the resolution at the earliest. Thank you for your attention.

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Other comments

  • This is very bad company before this correr I can get it done correr from dhl . DHL can take custom 18 dollar but ups can charge 102 dollars in canada you can bad company i can never get it done from you .


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  • I am writing with huge disappointment regarding the customs duty charges applied to my package. currently held by your team. This package contains my used Michael Kors sling bag that my friend accidentally took with him to the USA and is now returning to me. Additionally, he included just a few chocolate candies in the package. It is frustrating to see that a 77% customs duty is being charged on a used personal item and a few small snacks. This bag is not a new purchase; it’s my personal belonging being returned to me. I find it highly unreasonable and unfair to categorize it as a taxable item, as it does not qualify as a commercial import. I request you to urgently review this matter, rectify this mistake, and remove the undue duty charges on my package. Please ensure the package is delivered to me without any further delay, as this situation is causing unnecessary hassle and stress. Please look into this matter immediately and confirm the resolution at the earliest. Thank you for your attention.


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  • As a rule I have found UPS in OKLA to be very nice, and though busy; they seem to plan their routes to deliver as prompt as possible. And bc of porch pirates, (who should get a auto year of prison when caught) most drivers have become good at trying to conceal the pkg and knocking, ❤️


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  • Too worst services, I have never seen before


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  • In looking at the reviews, I can't tell what kind of order they are in. They are all over the place. No recognizable order. I would expect them to be in' Date Order' with the newest review at the top of the list. Someone needs to put some order to these REVIEWS.


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  • I took a Family Heirloom statue to the UPS Store in Brighton CO (on S 4th St) on Thursday October 31st. I paid UPS to package the fragile statue and ship it to Boise ID. They informed me that the statue would be packaged and shipped out that same day. UPS called me late afternoon on the 31st to tell me they got too busy to get the heirloom piece packaged and that it would go out on Friday, possible not until Monday. I received another call from UPS on Friday late afternoon notifying me that again - they were too busy to package the statue and ship it. They proceeded to tell me it would be shipped out on Saturday November 2nd. The tracking number on my receipt hasn't pulled up any information so, I just got off the phone with an employee at the store. I gave him the tracking number. He could not find anything. After a brief 'HOLD' he came back and told me that the tracking number started with 1Z21 NOT 1221. I have to tell you, the 2 and the Z look alike on my printed receipt. At any rate, the package went out yesterday. ALMOST A FULL WEEK AFTER I TOOK IT IN TO UPS. The employee apologized and told me the UPS employee that knows how to package fragile items had been out of the store. Really???? This is totally unacceptable. What the heck??? Won't be using this UPS Store again.


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