UPS reviews

You don’t answer phone at your customer service number and your on line service is utterly useless. Horrible

I was given a notification that my package would arrive today! Was excited however it never arrived. Very disappointed and not sure as to why they would warn me without even knowing if it will arrive on the set date. Use Fedex next time!!

No stars the worse service every my parcel has been in the local depot for 10 days!!!!! And I am unable to pick it up myself.

Not good one of there staff told me my package was coming the next day never came I had been waiting for four days for my package to come it was in the city on Monday and it’s now fri and still didn’t get my package

Parcel cannot be tracked No one helpful at all.

You are all great and thank-you

Parcel left supplier on May 12 and was promised May14. Still haven’t received. I’ve seen snails move quicker

Sent package to wrong city and I can't get any help finding it

Second week in a row that tracking info was totally wrong. Not even close. And yesterday it kept saying between 11:15-3:15 and package never came at all. This morning all they can say is it's in transit. No delivery info available. Fed x in future

Absolutely horrible service they keep telling me my package is on the way it's been stuck in Concord since 2 days ago no further updates then it says it's in Brampton then it's back to being in Concord getting very frustrated I understand there's some concerns with covid-19 but this is ridiculous going to call the company and ask for a refund

Last week I was expecting my package and waited on front porch for four hours going by UPS estimated time frame. It came 3 hrs after that. Yesterday I waited for another package for 6 hours on porch and it never came at all. Their tracking web is a joke. Now it's saying it's in transit again but has no details.

A package from Vaughan to Brampton is taking 4 days to deliver. It was scanned Thursday morning that it was on the truck, out for delivery and it's Friday and still not here. This was received in their warehouse Monday night. A 30 min drive away takes them days. Blame covid all you want, this is ridiculous.

I’d like to personally thank Fred from UPS Melbourne. Fred and UPS have very professionally handled my concerns about an urgent delivery. Thank you very much for handling and satisfying my requests. In these difficult and uncertain times it’s a pleasant surprise to be treated in such a kind and thoughtful manner.

My package was delivered to Kentucky rather than Colorado- good job Ups

I am very disappointed in UPS service. I paid quite a bit to have a perishable package delivered in 2 days. We're on day 4 and it still has not been delivered. The frustrating thing is it shows that it's within a couple of miles of where it needs to go. It was food made for my son's birthday that I'm afraid is going to have to be thrown out by the time he gets it. Very disappointing I should definitely get a refund!