Fastway Australia review by Kerri Condon
Kerri Condon
I woud have rated ZERO stars but I had to select at least One star! Recently I ordered through ebay and delivery was to be by Australia Post, who is excellent and will leave my parcel in a safe place or leave a card and take parcel to my local post office. My order was delivered by Fastaway and disappeared in less than 30 minutes from time of delivery. I have since spoken to neighbours and read on local social media that numerous people have had missing parcels from your company - that is possibly why your star rating is so low. When I questioned why my parcel was left in my letterbox, which is a distance from my house, I was informed it had been 'left in my letterbox as per my instructions' and that because of COVID parcels could not be delivered to the house. I checked terms and conditions on the website at this was not stated anywhere. At no time had I requested or given authority to leave in my letterbox as our property is on the road at the beginning of a battleaxe access road for 4 properties. No other courier service has ever left in my letterbox - it is taken to my home or the nearest letterbox. I will never order if Fastaway Couriers are used for delivery. I am currently waiting on the phone to speak to Fastaways local depot as another parcel I ordered was supposed to be by Australia Post but tracking is showing Fastaway (tracking number MP0004138659). When I ordered I sent the seller a message stating parcel was NOT to be left in my letterbox under any circumstances, so I am trying to speak to someone to confirm my instructions have been advised to courier. After being on hold for over 22 minutes I have just spoken to someone. This is pretty poor service!
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Other comments
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Andrew
Fast delivery. Arrived with a smile
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Tim
This would have to be the worst courier company in the world I now ask companies how they are going send me goods and if it’s with this company I either ask for an alternative or I don’t buy their product. Running a business I can’t afford to three weeks for a customers parts
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Stacey Littlejohn
I personally dropped my package off at Carbondale PA Post office and it's still showing same post office in possession of the package for 3 weeks now! Pissed Off to say the least
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Damien Kent
10/10 excellent service Very fast and reliable trustworthy courier company
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Davina
Advised me my parcel has been delivered which I haven’t received, this is a terrible service
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Kim Rollo
An absolutely disgraceful company! Don't update tracking, make it impossible to talk to someone, overdue parcel. Talk in their chat and then get told they will connect you with an expert and saif you then have to pay for that privilege and then disconnect you from further chat. I will be putting in a complaint and lodging to get my money back.
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