Fastway Australia review by Kerri Condon

I woud have rated ZERO stars but I had to select at least One star! Recently I ordered through ebay and delivery was to be by Australia Post, who is excellent and will leave my parcel in a safe place or leave a card and take parcel to my local post office. My order was delivered by Fastaway and disappeared in less than 30 minutes from time of delivery. I have since spoken to neighbours and read on local social media that numerous people have had missing parcels from your company - that is possibly why your star rating is so low. When I questioned why my parcel was left in my letterbox, which is a distance from my house, I was informed it had been 'left in my letterbox as per my instructions' and that because of COVID parcels could not be delivered to the house. I checked terms and conditions on the website at this was not stated anywhere. At no time had I requested or given authority to leave in my letterbox as our property is on the road at the beginning of a battleaxe access road for 4 properties. No other courier service has ever left in my letterbox - it is taken to my home or the nearest letterbox. I will never order if Fastaway Couriers are used for delivery. I am currently waiting on the phone to speak to Fastaways local depot as another parcel I ordered was supposed to be by Australia Post but tracking is showing Fastaway (tracking number MP0004138659). When I ordered I sent the seller a message stating parcel was NOT to be left in my letterbox under any circumstances, so I am trying to speak to someone to confirm my instructions have been advised to courier. After being on hold for over 22 minutes I have just spoken to someone. This is pretty poor service!