Fastway Australia review by Emil
Emil
Aramex or Fastway (as they are called) is the worst, the worst, the worst definitely the worst company, in Australia for shipping. I live in Doubleview in Western Australia and have always had problems with delivery from this company. Not only me, (than many other people ) are not satisfied and are very indignant with this company. From Sydney (main depot) to Perth, the shipment travels from 8 to 21 and more days. You can call them on the phone in Perth, Welshpool, Western Australia, but you will wait for hours and hours and no one will answer. As for their delivery and the courier delivering to Doubleview 6018 (Stirling, WA), it’s a special story. Today, August 10, 2021, I received a message on my mobile phone at 11.34 AM, that my shipment will be delivered to me today with my signature. I waited from receiving the message at 11.34 AM to 6.00 PM and no one delivered the shipment to me. Today I could be at home and wait, and what will happen tomorrow and the next few days when I can't be home and wait for their problematic delivery man? This is not the first time this procedure has been done by Aramex or Fastway and I am not the only one with this problem. What are your managers doing to solve these and similar problems for your customers? Your delivery man did not deliver the parcel, but probably he will report that he had not found anyone at home.This company doesn't care about their customers. Definitely a terrible company !!!!!
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Other comments
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Andrew
Fast delivery. Arrived with a smile
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Tim
This would have to be the worst courier company in the world I now ask companies how they are going send me goods and if it’s with this company I either ask for an alternative or I don’t buy their product. Running a business I can’t afford to three weeks for a customers parts
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Stacey Littlejohn
I personally dropped my package off at Carbondale PA Post office and it's still showing same post office in possession of the package for 3 weeks now! Pissed Off to say the least
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Damien Kent
10/10 excellent service Very fast and reliable trustworthy courier company
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Davina
Advised me my parcel has been delivered which I haven’t received, this is a terrible service
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Kim Rollo
An absolutely disgraceful company! Don't update tracking, make it impossible to talk to someone, overdue parcel. Talk in their chat and then get told they will connect you with an expert and saif you then have to pay for that privilege and then disconnect you from further chat. I will be putting in a complaint and lodging to get my money back.
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