Fastway Australia review by Mel
Mel
If there was an option to give ---⭐ rating,I certainly would.I cringe everytime a business uses this company.Parcels regardless of locality have a 14 day collection to delivery time frame.I have watched parcels bounce around or sit stagnant with no updates for up to a month before they arrive.There is little if any customer service availability. While covid-19 impacts have played a part in some of the issues.This company had an appaling record in relation to efficiency,and customer service and satisfaction prior to the pandemic. I am currently watching a parcel,That should have arrived.Submitted an enquiry and as expected no response or support has eventuated from that query. As I can see in the other responses here,There is an extremely high level of dissatisfaction from customers.Please provide a submission of your experience to the consumer ombudsman.It is within your rights to do so,Then maybe the higher ups in the company may listen.
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Other comments
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Tim
This would have to be the worst courier company in the world I now ask companies how they are going send me goods and if it’s with this company I either ask for an alternative or I don’t buy their product. Running a business I can’t afford to three weeks for a customers parts
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Stacey Littlejohn
I personally dropped my package off at Carbondale PA Post office and it's still showing same post office in possession of the package for 3 weeks now! Pissed Off to say the least
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Damien Kent
10/10 excellent service Very fast and reliable trustworthy courier company
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Davina
Advised me my parcel has been delivered which I haven’t received, this is a terrible service
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Kim Rollo
An absolutely disgraceful company! Don't update tracking, make it impossible to talk to someone, overdue parcel. Talk in their chat and then get told they will connect you with an expert and saif you then have to pay for that privilege and then disconnect you from further chat. I will be putting in a complaint and lodging to get my money back.
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Stefan
Clowns and how is a company with such bad reviews even aloud still to do business ps I have one eye and could still do a better job
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