Fastway Australia review by Mel

If there was an option to give ---⭐ rating,I certainly would.I cringe everytime a business uses this company.Parcels regardless of locality have a 14 day collection to delivery time frame.I have watched parcels bounce around or sit stagnant with no updates for up to a month before they arrive.There is little if any customer service availability. While covid-19 impacts have played a part in some of the issues.This company had an appaling record in relation to efficiency,and customer service and satisfaction prior to the pandemic. I am currently watching a parcel,That should have arrived.Submitted an enquiry and as expected no response or support has eventuated from that query. As I can see in the other responses here,There is an extremely high level of dissatisfaction from customers.Please provide a submission of your experience to the consumer ombudsman.It is within your rights to do so,Then maybe the higher ups in the company may listen.