Fastway Australia review by Cristine

I have persevered over many years because suppliers unfortunately continue to use this company. Some years ago they used to be excellent however I’m not sure what has happened. You can’t complain about customer service because there isn’t any. Being aware that I am one street away from Their so called delivery area I emailed the supplier and said please use Australia Post however they must not have got the email or didn’t care and they still Sent parcel Fastway. I called Fastway depot and said as you don’t deliver to me would you kindly hold my parcel which is being picked up and I will come to the depot to collect. The person told me oh don’t worry it will be delivered Friday. Friday came and went no parcel. I checked the tracking number online and to my disappointment it was sitting in their depot with a note saying can’t be delivered out of tracking area. Well what can I say. Would you think extreme incompetence, deliberate deception to confuse the public or just plain disinterest. I give up.