Fastway Australia review by Cristine
Cristine
I have persevered over many years because suppliers unfortunately continue to use this company. Some years ago they used to be excellent however I’m not sure what has happened. You can’t complain about customer service because there isn’t any. Being aware that I am one street away from Their so called delivery area I emailed the supplier and said please use Australia Post however they must not have got the email or didn’t care and they still Sent parcel Fastway. I called Fastway depot and said as you don’t deliver to me would you kindly hold my parcel which is being picked up and I will come to the depot to collect. The person told me oh don’t worry it will be delivered Friday. Friday came and went no parcel. I checked the tracking number online and to my disappointment it was sitting in their depot with a note saying can’t be delivered out of tracking area. Well what can I say. Would you think extreme incompetence, deliberate deception to confuse the public or just plain disinterest. I give up.
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Other comments
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Tim
This would have to be the worst courier company in the world I now ask companies how they are going send me goods and if it’s with this company I either ask for an alternative or I don’t buy their product. Running a business I can’t afford to three weeks for a customers parts
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Stacey Littlejohn
I personally dropped my package off at Carbondale PA Post office and it's still showing same post office in possession of the package for 3 weeks now! Pissed Off to say the least
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Damien Kent
10/10 excellent service Very fast and reliable trustworthy courier company
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Davina
Advised me my parcel has been delivered which I haven’t received, this is a terrible service
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Kim Rollo
An absolutely disgraceful company! Don't update tracking, make it impossible to talk to someone, overdue parcel. Talk in their chat and then get told they will connect you with an expert and saif you then have to pay for that privilege and then disconnect you from further chat. I will be putting in a complaint and lodging to get my money back.
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Stefan
Clowns and how is a company with such bad reviews even aloud still to do business ps I have one eye and could still do a better job
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