Fastway Australia review by Dean Metwally
Dean Metwally
CCA1002802405 2/2/20 spoke to fastest who says parcel again won’t be delivered today despite fastway saying & rescheduling on 30/12 it would be delivered today. Fastway apologised and said it won’t be delivered today that it is at their depot. I asked why not deliver today and he said “it’s a busy time of the year” This is now the fourth time over 2 weeks for fastway to deliver. I asked to speak to his manager and he refused. He said this issue is not necessary to speak to manager History below: Unable to get my goods delivered by Fastway. 22/12/2019 11:31:54 - left calling card - but nothing in our mailbox 23/12/19 - I rescheduled delivery to 24/12 24/12/2019 10:16:09 - Fastway say no one home & leave calling card - but my wife was home and did not receive a buzz on our intercom 24/12/2019 - I reschedule delivery to 27/12 and authorise for parcel to be left inside our building if unattended. 27/12/2019 09:18:34 Fastway claim "We tried to deliver parcel but nobody was available to receive it." My wife home all day, no buzz on intercom and no leaving parcel despite me authorising this. 30/12/2019 8am - spoke to Fastway who confirmed scheduling for redelivery but that no unit number listed so they won't deliver (twice we rescheduled parcel adding unit number but when fastway processes this the unit number is not included - a problem with their rescheduling system. I asked them to reschedule delivery and if i can have a copy of this by email. I received the email from fastway (with the unit number included) but there is no delivery date in email nor is there on their website when entering tracking number. I asked fastway why is this so and they said eventually it will update - 1.20pm today their website still says "Carded - await response." I asked Fastway when it will be delivered and they said on new year's Day. I said really, are fastway working that day and they said yes. 30/12/19 1.15pm Called Fastway to ask when is parcel getting delivered as their website whows they are closed on new years Day. Fastway said New years Day. I said isn't Fastway closed? He said "Ohh yes" then it will be delivered on the next day January 2???? On website still showing status as "Carded - await response." Faster
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Other comments
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Andrew
Fast delivery. Arrived with a smile
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Tim
This would have to be the worst courier company in the world I now ask companies how they are going send me goods and if it’s with this company I either ask for an alternative or I don’t buy their product. Running a business I can’t afford to three weeks for a customers parts
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Stacey Littlejohn
I personally dropped my package off at Carbondale PA Post office and it's still showing same post office in possession of the package for 3 weeks now! Pissed Off to say the least
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Damien Kent
10/10 excellent service Very fast and reliable trustworthy courier company
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Davina
Advised me my parcel has been delivered which I haven’t received, this is a terrible service
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Kim Rollo
An absolutely disgraceful company! Don't update tracking, make it impossible to talk to someone, overdue parcel. Talk in their chat and then get told they will connect you with an expert and saif you then have to pay for that privilege and then disconnect you from further chat. I will be putting in a complaint and lodging to get my money back.
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