More lies from this rip off company,said they dropped off my package at 15.27, it's now 15.46,where have put it,its not here, I've been in all day
I would never use this Company again,10 days and still no package,A joke of a company
They just can't be bother to put it in a metal bin that is outside with a lock on to lock it after delivering , or they can't be bother to go round the other door , other then that excelnt service
Stating tried to deliver, but I was waiting in no one knocked or rang bell and sent a text asking for payment when I paid delivery P&p asking for card and bank account so disappointed and can’t find when I shall receive
Although my local delivery lady is lovely, the Company as a whole are rubbish, only ever used twice and the broke my items both times, I won't buy it seller uses Hermes anymore.
Extremely unreliable - when merchant uses Hermes I know I’m going to have problems.
Can’t get in touch with you there is a problem with my Parcel because they’re all BT Address on it it has Bt294ha and it should be Bt294ha 9 Ballytromery Road Crumlin my tracking number is7945687254278718 I have tried every way to contact use With no luck
I live on a farm with a half mile track and the local Hermes courier will not deliver. He is the only person who does not, we have every single other delivery firm and of course the good old reliable postman that deliver and yet this idiot will not and even has the cheek to claim no one is in, when i deliberately sit here waiting for him to turn up. So he is not only lousy at his job but a liar to boot. Of course you cannot complain to Hermes because you are not the customer! I try not to buy from anyone who deals with Hermes but sometimes you get caught out. My latest one is through e bay and the GPS and i have just found out this am that it will be 'arriving' via Hermes - no chance of getting that DVD then...
USELESS - I refuse to buy if the seller uses Hermes. They are that bad!
Despite working from home since last March, apparently I am never home. The last delivery, I sat behind an open front door and left a note asking the parcel was to be left behind it. It wasn't. Apparently no one was home & unable to gain access to deliver. items returned are lost and standard, claim a refund response. I don't want a refund, I need the items for work. My neighbour's are shops, currently closed so unable to divert and no outside space to leave. Hermes need reporting, we are paying for a service, it's not difficult, ring a bell and wait. I don't want to even give one star but it won't list without.
The good news, delivered on time. The bad news, parcel left at the gate at the mercy of the weather & no ring or knock at the door. Poor service!
Brilliant company to deal with fast delivery and great staff
Victoria Caroline houghey
Very poor service. I dread being told my parcel is coming via hermes.. im still waiting and have no faith im going to receive it .
What is wrong with your people? The Post Office my parcel is meant to be delivered to is shut until Tomorrow and there's a big sign outside saying so . . . but I receive on eBay that you have returned it to sender. It has been Posted from the US. It's not your fault or mine the Post Office has shut for a while but why return the Parcel to the sender? Where is your Customer Service? Everything is automated. This is not the first problem I've had with your Company. Previously I've received a Parcel at the Post Office that was not meant for me and so I reseal it, write Return to Sender with their full address clearly visible and Post it at a suitable vendor. You send me the same Parcel again like it's a boomerang. In the end I posted it through Royal Mail since they seem to understand Returns.