Hermes review by ROBERT MCFARLAND
ROBERT MCFARLAND
Have been waiting on an order being delivered for 31days now. It has been sent twice by the sender as the first time it was posted Hermes returned it to the sender at my request. A request that I hadn't made with no way to contact the company I had to wait on them delivering it back to the sender. Who then resent it to me again. Now the resent parcel has been siting in a local depot. I received a message to say it would be delivered today. Then this changed within 5minutes to 'there is a delay with your parcel, we will have it on the move in 24hours.' Have now waited 168hours and it hasn't moved or changed. A present ordered early for my daughter's birthday which has now long passed. Hi to the tracking app and only way to contact them is through a stupid digital assistant that replays the same messages that I already know. I have had orders delivered from China and Germany quicker this month. Will be avoiding company's using Hermes for deliverys in future.
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Other comments
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Elizabeth
Smiley, kind, nice person delivered my item into my hand at the door BUT 9 DAYS LATE fed up with Amaz*n using 3rd party delivery and blaming them instead of keeping to what you pay extra for.
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CP
The parcel was put through the neighborhood window Luckily they gave it. Should have been delivered to the main door. Disappointed. But delivered on time.
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Sean Jenner
Not happy at all putting my parcel in the garden instead of my front door so got all wet
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Jane Davis
Really one star...no if l could give no stars l would have had so many things go missing. Utter joke
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Cliff
Only just read these reviews and totally agree. They say my parcel was delivered but it was not and it will take them 24hrs to respond. Other couriers will respond immediately. I will never knowingly order from someone who uses this service again.
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Lizziej
Dont bother believing anything that is on their tracking update as quite clearly its fantasy. Waited for a parcel which was "out for delivery" "delivered" "held up" "delivery out for today" "delivery out for next working day" etc etc. Eventually the seller resent by DPD and it arrived perfectly next day. Eventually a week later the parcel was delivered even though it had been recalled by the seller. It was also left outside in the rain in a cardboard box - no one knocked on the door just dropped it and scarpered - probably realised I was going to refuse the parcel - such poor service - I never order from any seller who uses Evri/Hermes - not worth the hassle
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