Hermes review by Roger Bush

No stars at all. Hermes is, in my opinion, the most unreliable courier around. For years I have received clothing from a well known company using DPD who have never let me down. They always tell me which hour they will reach me and always deliver on time as promised. Amazon local couriers are also very reliable. However Hermes have been used by Amazon on a few occasions and nothing has ever been delivered on time. Last time my package was delivered to My home town and then sent back up north to Bristol. I waited two more days for my parcel. This time an expensive item from Amazon has gone missing. Already three days late and no sign of it. I have submitted a complaint to Amazon about HERMES and they have taken it very seriously indeed. I have pleaded with them not to use HERMES any more. Amazon customer care are going to phone me in two days time to see if I have received the package or will give me a refund. I have also received an email from Amazon confirming that they are reconsidering the use of HERMES. In fact if Amazon tell me they are using HERMES again I will cancel my order. Time and time again I get the message “sorry there is a delay delivering your package due to external circumstances”.