Hermes review by Roger Bush
Roger Bush
No stars at all. Hermes is, in my opinion, the most unreliable courier around. For years I have received clothing from a well known company using DPD who have never let me down. They always tell me which hour they will reach me and always deliver on time as promised. Amazon local couriers are also very reliable. However Hermes have been used by Amazon on a few occasions and nothing has ever been delivered on time. Last time my package was delivered to My home town and then sent back up north to Bristol. I waited two more days for my parcel. This time an expensive item from Amazon has gone missing. Already three days late and no sign of it. I have submitted a complaint to Amazon about HERMES and they have taken it very seriously indeed. I have pleaded with them not to use HERMES any more. Amazon customer care are going to phone me in two days time to see if I have received the package or will give me a refund. I have also received an email from Amazon confirming that they are reconsidering the use of HERMES. In fact if Amazon tell me they are using HERMES again I will cancel my order. Time and time again I get the message “sorry there is a delay delivering your package due to external circumstances”.
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Other comments
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Elizabeth
Smiley, kind, nice person delivered my item into my hand at the door BUT 9 DAYS LATE fed up with Amaz*n using 3rd party delivery and blaming them instead of keeping to what you pay extra for.
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CP
The parcel was put through the neighborhood window Luckily they gave it. Should have been delivered to the main door. Disappointed. But delivered on time.
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Sean Jenner
Not happy at all putting my parcel in the garden instead of my front door so got all wet
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Jane Davis
Really one star...no if l could give no stars l would have had so many things go missing. Utter joke
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Cliff
Only just read these reviews and totally agree. They say my parcel was delivered but it was not and it will take them 24hrs to respond. Other couriers will respond immediately. I will never knowingly order from someone who uses this service again.
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Lizziej
Dont bother believing anything that is on their tracking update as quite clearly its fantasy. Waited for a parcel which was "out for delivery" "delivered" "held up" "delivery out for today" "delivery out for next working day" etc etc. Eventually the seller resent by DPD and it arrived perfectly next day. Eventually a week later the parcel was delivered even though it had been recalled by the seller. It was also left outside in the rain in a cardboard box - no one knocked on the door just dropped it and scarpered - probably realised I was going to refuse the parcel - such poor service - I never order from any seller who uses Evri/Hermes - not worth the hassle
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