Hermes review by Peter
Peter
Been waiting over a week for a parcel that was supposed to be 1 to 2 day delivery. I'd arranged with Hermes to drop the parcel off at a Hermes pick up point. A couple of days later the app said the parcel couldn't be dropped off. Took Hermes nearly 2 days to get back to my email request and assured me it would be delivered yesterday. Spent the whole day at home but no parcel, no update on app/website and no contact from Hermes. I'm going to just cancel the order now, sadly not the fault of the supplier but they'll lose an order because of Hermes ineptitude an appalling customer service.
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Other comments
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Elizabeth
Smiley, kind, nice person delivered my item into my hand at the door BUT 9 DAYS LATE fed up with Amaz*n using 3rd party delivery and blaming them instead of keeping to what you pay extra for.
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CP
The parcel was put through the neighborhood window Luckily they gave it. Should have been delivered to the main door. Disappointed. But delivered on time.
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Sean Jenner
Not happy at all putting my parcel in the garden instead of my front door so got all wet
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Jane Davis
Really one star...no if l could give no stars l would have had so many things go missing. Utter joke
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Cliff
Only just read these reviews and totally agree. They say my parcel was delivered but it was not and it will take them 24hrs to respond. Other couriers will respond immediately. I will never knowingly order from someone who uses this service again.
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Lizziej
Dont bother believing anything that is on their tracking update as quite clearly its fantasy. Waited for a parcel which was "out for delivery" "delivered" "held up" "delivery out for today" "delivery out for next working day" etc etc. Eventually the seller resent by DPD and it arrived perfectly next day. Eventually a week later the parcel was delivered even though it had been recalled by the seller. It was also left outside in the rain in a cardboard box - no one knocked on the door just dropped it and scarpered - probably realised I was going to refuse the parcel - such poor service - I never order from any seller who uses Evri/Hermes - not worth the hassle
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