Hermes review by Steve
Steve
Terrible. I run an EBay shop, they fail to collect and you track, it will state "unable to collect today". That's fine, things happen. What I cannot abide is that the tracking will then eventually change to "Attempted Collection" yet I'm here waiting, conscious of the door knock/bell ring ALL DAY LONG leading to despair which then makes me drop it off at a shop (despite the collection charge!). I had 2 occasions in the last month waiting 2 days for collection only to have to drop off at a shop and apologise to the customers. The good thing is most customers ALREADY KNOW HERMES IS TERRIBLE through their own disastrous experience with using this "Courier". But the Blood boiler that really pi**** me off is that the customer expecting a Delivery will see "Failed Collection" in the tracking and assume I screwed up when it's simply the local delivery guy not doing his job. So damaging for my PR. So whoever does Edwinstowe in Nottinghams deliveries needs to step th eregame up, you drop off a parcel, takes seconds but known no, I'll lie and say that I attempted, convincing for 1 day but 2 days zero collection attempt and same Buisness rep damaging "attempted collection"! -10/10! AVOID AT ALL COSTS, DPD are great, a proper Courier with vans and trucks...not random hatchback stuffed with parcels, deliver when I can be bothered, no uniform like it's Avon calling!
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Other comments
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Rob M
Absolutely awful! Been saying my parcel is being delivered 4 days now but keeps going back to different depots yet tracking says on its way! Fake contact numbers for customer service on their own webpages too so can’t call/email them! Cant cancel the order! Rubbish! Give it up Hermes your the WORST!
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Elizabeth
Smiley, kind, nice person delivered my item into my hand at the door BUT 9 DAYS LATE fed up with Amaz*n using 3rd party delivery and blaming them instead of keeping to what you pay extra for.
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CP
The parcel was put through the neighborhood window Luckily they gave it. Should have been delivered to the main door. Disappointed. But delivered on time.
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Sean Jenner
Not happy at all putting my parcel in the garden instead of my front door so got all wet
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Jane Davis
Really one star...no if l could give no stars l would have had so many things go missing. Utter joke
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Cliff
Only just read these reviews and totally agree. They say my parcel was delivered but it was not and it will take them 24hrs to respond. Other couriers will respond immediately. I will never knowingly order from someone who uses this service again.
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