Hermes review by Steve

Terrible. I run an EBay shop, they fail to collect and you track, it will state "unable to collect today". That's fine, things happen. What I cannot abide is that the tracking will then eventually change to "Attempted Collection" yet I'm here waiting, conscious of the door knock/bell ring ALL DAY LONG leading to despair which then makes me drop it off at a shop (despite the collection charge!). I had 2 occasions in the last month waiting 2 days for collection only to have to drop off at a shop and apologise to the customers. The good thing is most customers ALREADY KNOW HERMES IS TERRIBLE through their own disastrous experience with using this "Courier". But the Blood boiler that really pi**** me off is that the customer expecting a Delivery will see "Failed Collection" in the tracking and assume I screwed up when it's simply the local delivery guy not doing his job. So damaging for my PR. So whoever does Edwinstowe in Nottinghams deliveries needs to step th eregame up, you drop off a parcel, takes seconds but known no, I'll lie and say that I attempted, convincing for 1 day but 2 days zero collection attempt and same Buisness rep damaging "attempted collection"! -10/10! AVOID AT ALL COSTS, DPD are great, a proper Courier with vans and trucks...not random hatchback stuffed with parcels, deliver when I can be bothered, no uniform like it's Avon calling!