Vicki Norman
Shocking. 3 weeks from the date a next day delivery was due, it still hasn't arrived but tracking shows delivered! No way to call company, shocking service at the depot losing 3 parcels and delaying one for 3 weeks (and I can only hope the company received it back as I certainly never saw it! Back to avoiding companies that use Hermes as much as I can. Absolute sham of a company, online 'help' bot is of zero help at all - just man up and have humans on telephone help lines. There'll need to be a lot mind, given how the company is a complete farce. Can't express how awful Hermes are, should be shut down.
Share your opinion on Hermes delivery, tracking or service
Rob M
Absolutely awful! Been saying my parcel is being delivered 4 days now but keeps going back to different depots yet tracking says on its way! Fake contact numbers for customer service on their own webpages too so can’t call/email them! Cant cancel the order! Rubbish! Give it up Hermes your the WORST!
Elizabeth
Smiley, kind, nice person delivered my item into my hand at the door BUT 9 DAYS LATE fed up with Amaz*n using 3rd party delivery and blaming them instead of keeping to what you pay extra for.
CP
The parcel was put through the neighborhood window Luckily they gave it. Should have been delivered to the main door. Disappointed. But delivered on time.
Sean Jenner
Not happy at all putting my parcel in the garden instead of my front door so got all wet
Jane Davis
Really one star...no if l could give no stars l would have had so many things go missing. Utter joke
Cliff
Only just read these reviews and totally agree. They say my parcel was delivered but it was not and it will take them 24hrs to respond. Other couriers will respond immediately. I will never knowingly order from someone who uses this service again.