Hermes review by Nat
Nat
Absolutely shocking service! I have already had several problems with Hermes in the past but this is the cherry on top. According to their system, they could not deliver my package yesterday to the agreed dropping point because they business was closed. Well, I have just been to said petrol station and they confirmed that 1) they do take Hermes packages and 2) they were NOT closed yesterday at any point (it’s a 24 h petrol station and the delivery was attempted during the day). I have checked for an update today and it says that the package is now held due to damage! Honestly, your service is shocking
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Other comments
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Rob M
Absolutely awful! Been saying my parcel is being delivered 4 days now but keeps going back to different depots yet tracking says on its way! Fake contact numbers for customer service on their own webpages too so can’t call/email them! Cant cancel the order! Rubbish! Give it up Hermes your the WORST!
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Elizabeth
Smiley, kind, nice person delivered my item into my hand at the door BUT 9 DAYS LATE fed up with Amaz*n using 3rd party delivery and blaming them instead of keeping to what you pay extra for.
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CP
The parcel was put through the neighborhood window Luckily they gave it. Should have been delivered to the main door. Disappointed. But delivered on time.
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Sean Jenner
Not happy at all putting my parcel in the garden instead of my front door so got all wet
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Jane Davis
Really one star...no if l could give no stars l would have had so many things go missing. Utter joke
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Cliff
Only just read these reviews and totally agree. They say my parcel was delivered but it was not and it will take them 24hrs to respond. Other couriers will respond immediately. I will never knowingly order from someone who uses this service again.
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